What is urgent care?
Urgent care provides treatment for non-life-threatening illnesses and injuries that require prompt attention, without the long wait times of an emergency room.
How do I know if I should visit urgent care or the emergency room?
Urgent care is ideal for non-life-threatening conditions. For severe symptoms like chest pain, difficulty breathing, or major trauma, go to the ER or call 911.
Can you stabilize patients in case of an emergency?
We are equipped to provide initial care for some emergencies but will transfer patients to the ER if needed.
What is the difference between a primary care clinic and an urgent care center?
A primary care clinic will provide ongoing management of illnesses and preventive care. An urgent care center can provide immediate treatment for non-life-threatening medical conditions outside of regular doctor office hours.
Do I need an appointment, or do you accept walk-ins?
Walk-ins are always welcome, but you can also check in online for a shorter wait time.
What are your hours of operation?
Our hours are Monday through Saturday, 8 AM to 8 PM, and Sunday, 12 PM to 8 PM. We’re open on weekends and most holidays for your convenience!
What types of conditions do you treat?
We treat all minor illnesses like colds, flu, and infections, as well as injuries like sprains, cuts, and minor burns.
Do you accept insurance?
Yes, we accept most major insurance plans. You can view a list of accepted plans by visiting our Insurance & Billing page for details.
Do you offer physical exams?
Yes, we provide physicals for school, sports, employment, and DOT certification.
What if I don’t have insurance?
We offer affordable self-pay options. Contact us for pricing details.
How much will my visit cost?
Pricing varies based on your insurance provider. We recommend contacting your insurance carrier directly to confirm your coverage and costs. For patients without insurance, we offer a competitive flat rate, which includes all in-house services.
Can I get lab work done at your clinic?
We provide on-site lab testing for common issues like strep throat, UTIs, and more.
Do you perform X-rays?
Yes, our clinic is equipped with digital X-ray technology.
Can you refill my prescriptions?
We provide short-term prescription refills when medically appropriate.
How long is the average wait time?
Our average wait time is 5-10 minutes, but this may vary depending on patient volume.
Can I check in online?
Yes, we offer online check-in for your convenience.
Can children be treated at your clinic?
Yes, we treat patients of all ages, including infants and children.
What should I bring to my visit?
Bring a photo ID, insurance card, and a list of any medications you’re currently taking.
Do you provide care for work-related injuries?
Yes, we handle workers’ compensation cases and provide employer services.
What if I need a specialist?
If your condition requires a specialist, we can provide a referral.
Do you offer follow-up care?
Yes, we provide follow-up care for most conditions treated in our clinic.
Can you accommodate patients with disabilities?
Yes, our facilities are ADA-compliant, and our staff is trained to assist all patients.
Do you offer telemedicine services?
Yes, you can schedule a virtual visit for non-urgent issues.
Who do I contact with questions about my urgent care bill?
If you have questions about your medical bill, please call (972) 996-6754. Our friendly customer service team will be happy to assist you Mon – Sat: 8:00 am – 4:00 pm with any questions.
How do I request my medical records from CommunityMed Family Urgent Care?
To request a copy of your medical records, please complete a Medical Records Request form. The form must be filled out in its entirety to process your request. Incomplete forms may result in delays in releasing your records.