Melissa Hwy 121

The online booking process via the website is easy, intuitive, and efficient resulting in minimal wait times. The check-in staff and Nurse were friendly and caring, got me checked in quickly, and got the ball rolling. The Nurse Practitioner was fantastic while providing caring and thorough care - the follow ups (twice!) were very much appreciated. Great crew!

Very nice staff that made the appointment comfortable. Great job! Thank you for being engaged and providing outstanding care.

I have had to use Community 3 times now. Totally satisfied with the care that was given to me. Staff and doctors are so nice. Will continue to use their professional service. Thank you for making me well again

While visiting from out of state, I developed a really painful UTI. I found this clinic by searching on Google. Very helpful and friendly staff. My wait time was about 30 minutes as a walk-in. They diagnosed my UTI very quickly, gave me my 1st dose of two medications, and sent me on my way to a nearby pharmacy to fill my prescriptions. It could not have been a better appointment. I'm already feeling a bit better! Thank you for helping me this morning. I really appreciate it!
Signed,
A grateful Minnesotan

The online booking process via the website is easy, intuitive, and efficient resulting in minimal wait times. The check-in staff and Nurse were friendly and caring, got me checked in quickly, and got the ball rolling. The Nurse Practitioner was fantastic while providing caring and thorough care - the follow ups (twice!) were very much appreciated. Great crew!

Great experience! In and out pretty quickly. Everyone was helpful and had a great attitude. I actually had fun chatting with one of the medical professionals here.

Everyone is really friendly…i was taken care of really well. Then, they gave me a steroid shot on the butt and was very helpful with this level of pain I have. Thank you.

So professional and friendly, quick to get us in. The X-ray tech Jahakari I think is her name. She was so welcoming and patient. Amazing experience.

My visit was quick and efficient. The staff was friendly and very helpful with answering my questions. I always choose this location when i need to see a doctor on the fly. Highly recommend this location!

Such an amazing place. So kind and very helpful! They made me feel seen and heard! I was in and out. They got me treated for my illness and got my medication sent right over! Less than an hour and heading home to rest! Recommend them to everyone! The office woman and men there truly love their jobs! God bless yall

I got an appointment right away…within an hour. Completing check in online was easy. I liked the check in process of staying in vehicle until they are ready for you. The staff were all very helpful and professional. I liked that they asked many questions and also made suggestions for the care I was receiving. The care facility was very clean. I was very satisfied with my care.

Thank you.

So thankful for the kindness and care given here for my 6yr old son for his ear pain. I would highly recommend this as a place to return to if you’re in need of anything Urgent Care related.

The whole experience was excellent from start to finish. Casey took the time to explain everything in detail as far as diagnosis and meds. I will definitely use this location should I have another need.

This is my second time to urgent care in Melissa. There are two and I’ve been to both. They both are very professional, their employees are compassionate and caring! I hate going to ERs because most are rude, you can sit for hours upon hours, in pain and very little empathy shown. Not the case at Melissa‘s two urgent cares. Love you guys. Thank you for all you have done for me! Dianna

Scheduled my appointment online and was in within the hour. Once in the staff was very kind and helpful! I went for a "damaged" toe, after some quick xrays turned out to be broken. All in all I haven't been to a medical facility in over 20 years but I was very pleased with the service here and I highly recommend it.

Easy to book an appointment on the website. The team was so helpful and kind enough to fix the patient concern. Front desk, doctor and nurse make a great team and support patient need. The doctor was so sweat and have lot of patience to clear any concerns.

Dr Ross Casey is the best Doctor I have ever received treatment from in my entire life and I am 56 years old. I had been under treatment for a condition by several other doctors for over 18 months with no success. She took one look at me and knew what was wrong within 2 minutes and began my treatment regimen. That was only 3 days ago, and I simply cannot believe how much better I feel. I don’t write reviews but I needed the world to know how amazing she is. Thank you Dr. Casey !!!

Oh, it’s my pleasure to make these remarks. It was a pleasant experience…and that’s somewhat opposite of what a visit usually has been for me in the past at an urgent medical service office. The personnel was very kind and warm from the time I arrived (just to check on the procedure for getting an appointment). The receptionist was patient and explained the details; offering to help out once I arrived if I could not fully complete the on-line registration. I was seen on 5/3/24 and the medical persons were very patient as well; not pushy, not callous; gentle, informative. Each of the 2 persons pretty much followed my pace, as I needed to make some decisions. While doing one of my procedures, the ENT let me place a hand on his chest as I was a bit nervous. He just kept going about…unbothered (smile). Thank you sir! I had to wait a bit before being seen. but
it was worth it. They gave me my time! KUDOS for excellent service all of you!

Easy online booking process for a sinus infection. A 3 star because I was charged for “covid & flu testing” before even seeing the practitioner. I declined the tests yet was still charged and encouraged by staff at checkout to get the tests. Again, no flu symptoms and had already tested negative for Covid at home. Patients should be asked first if they want tests before charging them.

Today I was feeling awful … pain to breath in my chest, lung area & agrressive cough that made my head & eyes feel like they are going to pop out. Dr. Casey said the meds she was calling in would help with the pain. It did not. Hours later I am still in pain. I called to see if she could call me in something to help elevate the pain. Due to not being able to sleep/rest. Dr. Casey’s reply it was I’ll take some DAYS to elevate & I can just go to a regular ER.
This is ridiculous!!! I’m in constant pain but a doctor is will not do anything about it?!?? This will be my last time going here. I have referred 6 of my siblings here… if you get this Casey “doctor” go somewhere else!
I intend on disputing this with my insurance as well

My daughter had an appointment today and the staff was dismissive, belittling and condescending. She was referred to either an ER or Urgent Care by her primary physician office yet the staff at Community Med made light of her symptoms. Needless to say she or anyone else in my family will not be using Community Med in the future.

I had gone here in November for my kiddos ear infection and they were great. Fast forward to today when my kiddo cut his head after running into a wall. I called around 720pm because I couldn’t make an appointment online since they closed at 8. Was told to just drive in. I got there at 743pm and rushed in and asked if he could be seen. The receptionist said “we leave at 8”. Insane that I was turned away, with a 6yr old child bleeding from a gash in his head. One of the nurses in the back tried to make it better by telling me they’d tell me to go to an ER for a cat scan. What?!? Make this make sense?!? He’s alert, no concussion (but they could have checked that), not throwing up, not anything other than needing stitches. I have 2 boys- we’ve done this before and I’ve never been told I’d need a cat scan without anyone looking at him, nor have I ever had someone turn away a bleeding child because you were almost closed.
Luckily for me, we found a great urgent care for kids in McKinney. We got him in about 20 minutes before they closed, they treated him, gave him 3 staples, a toy and a sucker- we also left about 15 minutes AFTER they closed and NO one made us feel like we were an issue. They were friendly and fun our whole visit- and by the waiting room when we got there, it was a busy night. Hopefully these guys can take some coaching and best practice from this urgent care and be better.

Parents can’t schedule or time an emergency-my advice to anyone is not wasting your time with this clinic if you have kids and/or have an emergency happen within an hour of their closing time because they “leave at 8”

We have had great experiences here in the past, but I just want to warn parents with infants/young children. We brought our 10 mo. old daughter in for congestion/coughing (I called before to ask if they see children her age). After waiting an hour past her appt. time we were somewhat brushed off as “first time parents” and prescribed an antibiotic for her ear infection and an additional medication for her cold. When I went to pick up the additional medication the pharmacist was concerned due to the fact that the medication prescribed is not recommended or approved by the FDA for children younger than six (again, she is 10 mo. old). We immediately called her pediatrician and they also advised that it could be dangerous to give to her.

If you have an infant/young children, this is not the place. Stick with your pediatrician.

I own a business myself so I am very careful in leaving bad reviews. However, I feel a need to warn people with this provider.
My wife had a terrible chest pain and our friend who is a PA suggested we go get a EKG before heading to the ER. We came to Community Melissa because Breeze down the street didn't have EKG. The front desk and tech were super nice. However, when we checked in, we heard the provider yelled out "you have got to be kidding me!" then she realized we were standing right there.
When we got in, she said it's better you just go to the ER. We had already paid for the appointment and we said we want to get the EKG first. If everything looks good at least we can take our time or maybe skip ER all together. She refused it several times. and she said she has 5 people waiting for her and we can sense she really just wants us gone. This is something urgent and we feel when you hear a patient complain of all of the symptoms that seems like a heart attack, something needs to be done quickly.
We were extremely polite but we demanded the EKG. She finally gave in and the tech came and did the test and gave us aspirin (standard protocol in case of heart attack). After the test my wife started to look pale and feeling faint. The provider did nothing, didn't even offer to help. We had to ask if it was o,.k for her to lie down. I requested for IV, again it was turned down.

Honestly, if you come in for a flu, just need some Tylenol, this is the place for you. But when we have 5 children scared to death of what will happen to their mother, a husband extremely worried about his wife possibly with a heart attack, this provider did the very minimal to help us. Like most of the negative reviews said, the attitude was bad and she really just wants us out of there.
We will never come back again.

I’ve been having very serious problems with allergies lately. I live way out in the country, and I was having serious problems breathing, and had shortness of breath. The first place that I came to was community medical family urgent care in Melissa Texas on Highway 121. The sign on the door said to call and check in. I spent a very rough 10 minutes Online checking into this clinic. When I received the text saying to come into the clinic, I entered and was greeted by a very rude receptionist. I was having difficulty breathing, sucking on my Albuterol inhaler. Her mannerisms and pattern of speech made it clear that she was very bothered and I was very much an inconvenience. She didn’t ask me if I was OK she didn’t ask if I needed urgent care. A verbal argument and Ensued when I asked her not to be so rude. I was in a total panic couldn’t breathe and this lady is telling me that she can’t find me in the computer When I had just finished checking in online. She wanted to send me to another clinic. After about five minutes, she found me in the computer and wanted to check me in all over again. She told me this in a very rude, dismissive manner angrily informing me that this was not an ER. I asked her not to be so rude she. She informed me that she totally had the authority to throw me out….and she did. I didn’t get to see a doctor. I wasted about a half an hour there and she threw me out sucking on my inhaler. I proceeded to the nearest emergency room where I received a proper greeting and professional medical treatment.
The sign on the front of the building says in very large letters “urgent care”! This lady threw me out to the road in an angry loud voice proudly telling me this is not an ER. With absolutely no compassion or humanity she pointed toward the door and threw me out into the street.. This lady was cold and rude.
If you’re in need of URGENT MEDICAL CARE please avoid this Clinic. You are just going to waste your time. The way that the staff behaves really calls into question the professionalism of the rest of the staff. I still think about this event every day since then, it shook me to my core.