Prosper

I was very impressed with the friendliness, helpfulness, and professionalism of the staff at CommunityMed Family Urgent Care - Prosper. Each step throughout the appointment was handled smoothly and with care. From the check-in to the tech triage, and then with the doctor, all the people provided clear information and efficient, quality service. I can without reservation recommend this urgent care center.

Always quick and kind. I work in healthcare so I don’t get checked out often but this is my go to place now. The front desk staff is always kind and the MA Carlos was such a sweetie pie.

I was able to check in electronically beforehand and wait in my car until I was called in for my appointment. The physician was quick to see me and listened. The entire process took less than 45 minutes. I would definitely recommend/go back

Definitely a great experience. I had visited another clinic about a week ago and had to come here to get actual care. I was actually diagnosed and got treatment for what was possibly flu last week but only received a visual and told to take nasal spray and some cough “Pearls”. No thing else. Tonight, I was overly taken care of by Community Med Prosper. Actual treatment and real meds prescribed. Sofia and Dr. Moore were fantastic, kind and such wonderful ladies making sure I had real medical treatment. If you need after hour care I would definitely recommend coming here.

This was my first time visiting this location and I had a very positive experience. Was able to schedule an appointment online same day. I went in experiencing difficulty breathing and a sharp pain in my chest, the woman working reception was friendly and efficient. Both of the medical staff I met with were also very friendly, helpful, and professional. I was in and out in less than an hour. As far as healthcare goes, my visit was affordable with insurance. I would absolutely return to this location should the situation ever arise 👍

I went in a few weeks ago on a Saturday afternoon, due to a swollen gum/maybe tooth infection. I couldn't tell but it knew it may be serious and knew I felt "off". I have an autoimmune disease and this had gone into a bone infection, which we didn't know at that time. Sophie, Chonda and Kristy were all amazing and took such great care of me! Got me in right away, made sure my script was called into a pharmacy, and ultimately helped save my life by starting me on an antibiotic. I saw my dentist that Monday and that is when we found out how serious it was and they added more medications; had surgery a week later. I'm just grateful they did not turn me away like other Urgent Care's were doing due to my previous health conditions; I needed that antibiotic that day and immediately. I will be so forever grateful!!!

Very efficient clinic from check in to check out. Staff was excellent. Sophia was nice and thorough. The NP Kristy was excellent and really listened to my complaints. I highly recommend.
Andrew Moore

Great place. Online check-in was pretty thorough. Once checked in from the parking lot, waited in the comfort of my car. Once called inside it was a quick process. Office staff was friendly and efficient. Would return and recommend to others.

Excellent process, service and bedside manner. My daughter felt totally at ease. She was diagnosed and well taken care of. We will go no where else if urgent care is needed again. Thank you!

Very professional and polite staff from the receptionist to the nurse to the nurse practitioner. The nurse practitioner pinpointed the issue. The nurse had a very soft hand when she injected the medication. I did not feel vaccine as it entered my skin.

Great service! I walked in with an emergency - severe allergic reaction and they got to me right away! I’m sorry for bumping others and hope they understand! Nurse and doctor were friendly and efficient.

I absolutely love the staff at Community Med! From the front desk to the medical assistant and the provider, Christy, everyone was amazing. Christy was so patient and kind with my son, taking the time to explain how to do his breathing treatment. When it became difficult for him, she quickly got a mask to make it easier. I highly recommend Community Med for your urgent care needs—they truly go above and beyond to take great care of you! Even with closer options available, I always choose them, and I’m so glad I do.

I came into town to visit my sister. I’m a breastfeeding mom and struggling with mastitis and needed relief. I just have to say the time they got me in, seen, and out was 15 mins maybe 20 mins top. That is the fastest it has ever taken me to see a doctor! Which is what I needed that day. The staff was friendly as well!

I have been cared for by Community Med in Prosper for several years, and I still feel that they are the best Urgent Care anywhere! I have needed their expertise for a variety of ailments, and every single time they get me in quickly & have treated my needs perfectly. I will add that not only are they Medical Professionals, but I have never experienced anything but kindness, caring, & respect from each one. My appointment this morning was the same. From the friendly greeting of Kaitlynn the Receptionist, to Sophia the Med Tech who was so kind & made me feel so comfortable, to Dr.”Nef” who could not have been any more kind, caring, or efficient! Once again they worked their “magic” & 6 hours later I’m already feeling better! Needless to say, I highly recommend this valuable Facility and it’s valuable Staff!

“Had an excellent experience at this urgent care center! The staff was incredibly attentive, efficient, and compassionate from the moment I walked in. The wait time was minimal, and the medical team took the time to listen to my concerns and provide thorough care. The facility was clean, well-organized, and I felt genuinely cared for throughout the visit. Highly recommend for anyone in need of quick, quality care!”

Community Med family urgent care was amazing. From check in to being seen was less than 1hr. Everyone was very kind and professional.
Highly recommend!

I have a terrible and painful ear infection. Community Med got me in quickly and took great care of me. Every staff member was so kind and professional. I highly recommend Community Med Prosper. Thank you for the wonderful care!

Our son needed to get an ingrown toenail cut out. He was nervous, but the doc was awesome. Super personable, very engaged, and reassuring. Talked to him about preventative measures for the future.

Overall, super smooth experience. Wait time was short, admin piece was a breeze. We’ll use this place for future issues!

The providers (Saul and MA) were amazing, so friendly and answered all of my questions and they were pretty quick. They really know what they’re doing.

As a side note, if there was a worst receptionist competition, Anija would win hands down. No eye contact, no communication on entry, didn’t look up from her work, condescending— she has it all! She totally killed our good mood when we came in. Don’t let her horrible attitude deter you from coming here though, everyone else is awesome.

Shout out to NP Jacqueline! I’ve been to this location a few times and I’ve always received good care. The biggest hangup is that even if you make an appointment you can expect to wait 30-60 min past your appt time before you’re actually seen.

This last time I stopped in and was surprised by how helpful, funny and caring the NP was. Addressed my issues but gave me solid options.

I cannot tell you how nice it was. I scheduled the appointment the night before. The online check-in was very easy. The nurse practitioner I saw was very kind. Going to a doctor is never fun, but they made the experience calming. I highly recommend them.

The front desk lady was kind and friendly. The Med Tech was thorough and efficient. She wanted to be sure she had all of my medical history before she did anything else. The doctor was sympathetic and personable. She seemed knowledgeable, checked me, and sent me home with prescription to pick up. If I wasn’t sick, I would say it was a pleasurable experience.

Pleasant front desk person, efficient and caring medical staff. There's no wasting of time too, I went in for an X-ray for my 7yo as she sustained an injury from tumbling. We got in and out of there in less than an hour! Love this place!! Highly recommend!

The providers and nurses are excellent, caring and do their best to take care of patients.
The new system used to register, check in, process billing has multiple bugs ,leading to patient unable to check in，unable to verify insurance... apparently this system got a long way to improve

A little tough to enter all of your history, medications, etc. to only be asked about it again when you get there by the front desk, tech, and provider. The room wasn't clean, some type of smeared substance on the table (pictures a bit gross to post), long hair on the equipment. The technician didn't seem to care when we brought it up. Provider prescribed meds without knowing current meds or asking about it.
No one was really rude, just rushed to get you in and out. Patient room cleanliness and the extra couple of minutes to look at the patient input for history, meds, etc. prior to walking in the room would go a long way.

Very kind staff, I really like them. But an awful experience and awful wait time. We waited two hours and my three year old peed her pants waiting for the appointment. And my son was running fever while they made us wait so long.

Normally they are great. Today was terrible, had an appointment, filled out everything online, uploaded insurance cards & drivers. Got there they asked for all of it again. The pre opp call while in the parking lot was pointless because once the provider came in she obviously didn’t listen to any of it she said she would call in cough meds, even though we said there was no cough, she asked what the fever was, even when we said no fever. It also took over 30 mins to be see even though we were the only ones in the building. 110% sure we were the only ones, I went to check parking lot and saw the provider at the desk when I went out and all doors were open
2 stars bc I got a school note, and the lady at the front was kind that was the only saving grace today. Luckily there are a lot of new places popping up in Prosper

The front desk girl was horrible. I made an appointment online and was admittedly a few minutes past the appointment time. I checked in while parked in the lot. I got a notice of receipt and sat for 20 minutes with one other car in the lot. I then got a text telling me that as we had missed our appointment time we would have to wait another 40 minutes. I took my son into the lobby to ask about if the wait time was accurate. The lady at the front desk was very rude and told me yes it was accurate and that they are actually busy. Nobody else was in sight. I pointed out that there was only one car in the lot. She then said that she would check me in, but that if we were late to an appointment again, they would be charging me for it. I have actually been to this location several times and never had any issues, and I pointed out to her that they are in fact, an urgent care office, and if I do not show up on time, they have other patients to see and are not losing their time. I told her that we would take our business elsewhere next time. She was nasty and told me that I was checked in and told us to wait in the waiting room. It was only about five minutes later that the nurse came to take us back. So the wait quoted to us from the front desk Assistant was not correct and she was indeed 30 minutes off. The nurse took us back and there were no other patients back there. It was slower than I have ever seen it. The nurse was nice as was the male NP. My son was having an asthma attack and needed medication. They agreed to call in the medication RX to the Kroger basically right next-door. I had put the pharmacy information on our registration papers as well as given it to the nurse. When we left, we went to Kroger and found out that they had actually sent it to a Kroger in Lake Forest. I find it hard to believe that this was not intentional. And of course, at that point the urgent care was closed for the night. Kroger agreed to give us the prednisone and we got home just to find out that the prescription was for pills instead of liquid. Who prescribes pills for an eight-year-old year-old?? So now we have to wait until tomorrow to get the correct medication. Overall, it a very frustrating experience. And although the nurse and the NP were very kind, I don’t think that I would choose to go back to this location.

What a crappy, incompetent and inhumane service!!! I tried doing their online check-in multiple times. I kept getting an error after putting in the insurance information. I had to do the whole thing each time, but kept getting the error right after the insurance information. Their website had a bug, I explained this to the individual at the reception and asked if there was any other way to do the check in. I got a “that’s your responsibility”, I said “I know” but your website is having an issue. I got no empathy from him, he didn’t care and didn’t want to help. He said he can’t help. I replied “I’ll go somewhere else”.

I am immensely frustrated with this clinic because everytime I have come there have been technical issues with the check in that leave me and my daughter waiting for 30+ minutes and I have proof of appointment both times and they make us reschedule. I do not recommend this place if you want to be seen quickly especially if your child is screaming and crying because they’re in pain and sick. When I asked where my check in is going to when I scan the barcode they said if I do not have an appointment scheduled it’s not going to notify them but I DID have an appointment schedule. Very frustrated.

I went to this urgent care due to having extreme blood pressure. My wife took me today and I was in terrible condition so we went to this urgent care thinking it would be good. The moment I step into the office, the staff members are extremely rude to my wife and I. The person working the front desk told us we first needed to pay 300 dollars to see the doctor so we waited a WHOLE hour just to see the doctor after paying. The moment the doctor walks in, we were greeted with an extremely impolite physician. Then she told us “we don’t treat blood pressure” after paying. We didn’t even get a refund. I was left untreated. If you need service please do not go here. This is possibly one of the worst ways I’ve been treated in my entire life.

Against my better judgment, I made an appointment at this facility on Monday night after work. I have visited this facility several times, but in the last year it's gone down hill fast. The woman working at the front desk on Monday 1/27/25 at around 7:00 p.m. did not know what she was doing in regard to processing my payment/evaluating my insurance. She asked "what kinds of tests" I wanted, which I thought was a bit strange, since no one had seen me yet or asked about my symptoms. When I filled out the online appointment, I noted that I was coming in for severe low back pain. I agreed to the Covid and Flu tests because I was feeling so lousy, I wanted to rule everything out. She wanted to test for RSV too, only because she had added it to my tests and clearly couldn't figure out how to remove it from the charges. The nurse, who was very friendly and helpful told her that I didn't that test and she finally figured out how to remove the item. Charging me $100 less than she originally quoted. I was a little confused as my co-pay was $25.00 when she hit me with a charge of $98.49. I asked her to email me my receipt, which when I looked at it the next day, ended up being blank except for the charges. I didn't argue about the charges at the time because I was in miserable pain and just wanted to get through the appointment. Had I gotten any relief, I wouldn't have cared about the charges.
I was taken to a room where the nurse asked me questions and took my vitals. Again, she was friendly and professional and administered the Covid and Flu tests. As I was waiting for the practitioner to come in, I was reading the banner at the bottom of the tv screen that stated who was working that day. I saw that Robbie was the practitioner and thought I might as well get up and leave. I had her before and she did nothing to help me at my previous appointment and genuinely didn't care about anything I was saying or how I felt. Made me feel stupid for being there.

Still hoping for some relief, I decided to stay, since I was already there and in so much pain. Robbie comes in, asks me some questions and stares into space as I answer. I explained my symptoms, she stated my tests were negative, ignored my back pain and told me to follow up with my general practitioner. Of course if I could have gotten an appointment with my regular doctor, I wouldn't have been there in the first place. Robbie is arrogant, condescending and rude. She has no bedside manner and no compassion for her patients. Not even sure why she chose this profession, because it isn't to help anyone or actually listen to their concerns. So, here I am left with a bill for nothing, still in miserable pain, now missing work and waiting for my doctor's appointment so I can actually get some relief. Don't waste your time here, especially if Robbie is working, she will make you feel like an idiot and dismiss you abruptly.

ZERO stars. Front desk was so bothered that she was working and huffed & puffed every time someone called. The doctor who I saw (short red head with glasses) was also so bothered that I was there or that she was working. Bedside manner completely out the window. Paid my copay to be dismissed left & right with no solution for my symptoms. She should have just said “you’re stupid. now leave.” I used to coming to this location but I will never go back. Guess I’ll just diagnose myself with over the counter meds. Awesome!

INCOMPETENT is a level of service this establishment would be lucky to achieve, so poorly run and mismanaged is this facility. There is nothing urgent about this place. The front desk took 45 MINUTES to get my child registered, complaining about the system being slow, and then they incorrectly entered my information twice. After a painful wait just to get into the system it was another HOUR to be seen, only to be told that the laceration would have to go to an actual ER, and they were unable to perform such a “complicated” suture. I waited TWO HOURS and was charged $109 to be told to basically go away. When I asked if I could get a refund since no services were actually rendered, the administration passed the blame to the insurance and said to take it up with insurance.

Do. Not. Go. Here.

Community Med Urgent Care’s motto is that their experienced and friendly staff takes pride in serving the communities. It is THEIR priority that THEY do not sacrifice great patient care and customer service for a speedy visit; THEY strive 110% for all three!

THEIR 1ST MOTTO = THAT THEY DO NOT SACRIFICE GREAT PATIENT CARE. We give them 0/5 stars - This is completely false. Their patient care was the worst we have ever experienced compared to many other urgent cares around prosper, Frisco, Celina and McKinney. When the provider, Brittany (if that even was her real name) finally came in after we had been waiting for more than 1 hour, she spent at most 5 mins with us and then said we were done. The tech, Halie spent more time with us than the provider did and she had more patient care than the provider, Brittany gave us. Brittany was cold, unwelcoming and seemed like she could care less about your illness. She didn’t provide us any updates on the results of the tests until we asked about it. And most importantly, Brittany did not provide us with an answer on what our illness was and what the medication she was going to prescribe would help. She clearly was not happy doing her job.

2ND MOTTO = THEY DO NOT SACRIFICE GREAT CUSTOMER SERVICE FOR A SPEEDY VISIT. We give them another 0/5 stars. Zero for no customer service from the provider, Brittany.

3RD MOTTO = A SPEEDY VISIT - ANOTHER 0/5 stars for the long wait. It was NOT a speedy visit like they advertise and that the average wait time + visit time is 30 minutes or less. This is completely FALSE.

In conclusion, there are so many urgent cares in North Dallas Texas that actually do get you seen faster, getting you in & out in less time with amazing customer service and staff (including the provider). It’s our fault for wanting to try a different urgent care that was closer to us. We have learned our lesson and will NEVER be taking our business to Any COMMUNITY MED URGENT CARE in NORTH Texas. We will take all our urgent care visits to TEXAS HEALTH BREEZE URGENT CARE. We will not recommend Community Med Urgent Care Prosper to all our friends and family and share with them the unprofessionalism and lack of care we received from them.

Had an appointment for a physical scheduled at 11:30 and we are still sitting in the exam room waiting for someone to come see us at 1:25. There is only one provider on today, but there have been no urgent cases. Still trying to understand why we have waited 2 hours to be seen. This will be the last time we visit this clinic.

I would give them zero stars. I checked in online and waited over an hour in my car waiting for them to call us. They never called and did not give us an estimated timeframe. What a waste of time when you are sick. It’s been over 4 hours and they still have yet to call. It seems like staff didn’t want to patients in at all. There were only two cars in their parking lot and the front desk lady was completely rude.