Princeton

Becca was absolutely amazing! She provided outstanding customer service—professional, friendly, and attentive throughout. I’m extremely satisfied with her service and will definitely be coming back because of the great experience she provided.

I had a really great experience. The entire staff from beginning to end was very nice and quick. Minimal wait time, and the practitioner Bonnie was amazing! Definitely recommend!!

My daughter fell and needed stitches. I arrived close to them closing and they were able to get my daughter in for stitches. This place was great, staff was polite and also very clean clinic, which is always a plus.

Great experience. They got me in same day and it wasn’t a long wait until I got a called in. Office staff were friendly and Justin was able to drain an abscess that was causing me excruciating pain throughout the week. I do not regret coming here and would recommend CommunityMed in Princeton.

I brought my granddaughter in just before closing, and the entire staff was incredibly kind and accommodating. Even at the end of a long day, they treated us with patience and care, never making us feel rushed. The doctor took the time to explain everything clearly and made my granddaughter feel comfortable and safe. I truly appreciate their professionalism and compassion. We left feeling cared for and seen. Highly recommend this office!

Everyone was so great to me with my emergency. I am so grateful for how they handled my situation. I had a treble hook stuck at the bottom of my thumb. They got it out and took such good care of me. I told them they have a great story to tell today. Thank you all so much!!

I got to see a Nurse Practitioner quickly, was diagnosed and on my way in less than 45 minutes. All of the staff here are really helpful. It’s really nice to have this clinic close by, especially on a week-end.

Wonderful clinic! Friendly and warm reception, easy to check-in, and very clean. The nurse was top notch and Brian, PA really listened, answered all my questions and treated me professionally and with respect. I highly recommend Community Med Family Urgent Care in Princeton.

We brought our 7 year old child in with a high fever on a Sunday. We had no wait. Treatment and testing options were discussed, and I was comfortable with their expertise with pediatrics. The PA who helped us had been at a pediatric ER for a long time prior to switching to this position. Our child, who is quite shy, felt comfortable to talk with her and answered the questions she was asked about her symptoms at the time. This UC is a really nice resource for our community. I recommend the care here across the age spectrum. Parent education was thorough and easy to understand. Now all we need is for this flu to finish its course and get outta dodge!

The team got my mom in very quickly after about only an hour wait. They assessed her confirmed our concerns and provided her with the medication she needed… I so much prefer coming here and going to the primary care physician since we are able to get an appointment same day.

The team is very respectful of their patients and treat you with kindness. Thank you team.

On time, informed, attentive. I was nervous about visiting a new doctor but the entire staff was great! Friendly! I did have to wait a bit to be seen, but not too terribly long. I would definitely recommend to others

Highly recommended! Appreciate CommunityMed Family Urgent Care in Princeton for fitting us in for an allergies treatment appointment right before closing for my mom. They took the time to listen to our concerns, provided top notch care and showed genuine compassion. The staff were friendly, efficient and knowledgeable. Thank you for your kindness professionalism and dedication to the Princeton community!

Excellent service from everyone, from the receptionist to the nurse to the doctor! All very personable, efficient and professional. Made appointment online and only had to wait about 20 minutes. Would definitely recommend.

I didn’t have insurance and came in to community med family urgent care in Princeton. I had been ill for 3+ days running a pretty significant fever of 100° or more, even after taking Tylenol and Advil. The staff was very concerned and had a great bedside manner. They did all of the test as I needed, including RSV and flu, and checked my lungs to determine that I have pneumonia. Edwin was my physician and he gave me the antibiotics and steroid shots needed to overcome this illness. I was truly impressed with the care and the wonderful bedside manner that was given. I felt like I was somebody more than just a number. While I was there, another gentleman came in having an extreme allergic reaction and they had to stop my treatment to take care of him. That still made me feel as though I was important. I truly appreciate the thoughtfulness and care given at this facility.

Very swift response time and I got on site to register and check ins was fast as possible too. Wait time wasn’t really long. Service was great as the rep was cordial and with great assistant. I would use here more with any urgent issues.
I recommend.

I came in for a bug bite and the ease and speed of my experience was a 10/10. Becca the nurse was absolutely amazing! She was friendly and extremely knowledgeable and even remembered details about me from the last time I came in. She walked in and immediately knew what my issue was and the NP promptly followed with same genuine care.

My family has been coming to this location since it opened. I have only had positive experiences everytime. Thank you for caring and being so friendly! Bethany we just love you! ❤️

They are always patient and courteous! I’ve been here for everything from a sniffle to getting stitches. You don’t have the wait or the unknowns of using and emergency room nor do you have to hope they have openings like you would with your primary doctor! I 100% recommend the community Med in Princeton!

Very pleased ! On arrival to when I checked out the time was very sufficient. My overall experience with CommunityMed is , all the staff from check in to when I seen the provider ( Justin ) was very pleasant . Awesome! I will most definitely visit again as needed ! Thank you!

I brought one of my nieces here on Friday with a virus, then brought her sister here on Monday with a fractured ankle and I went in on Wednesday with an infected dog bite. We had a rough week. Every single time, the staff were very friendly and helpful. They were also very quick. All three of us were in and out in under an hour and I had a text from my pharmacy that they had received my prescription request before I pulled out of my parking space. I would absolutely go back again. And I would, obviously, be willing to bring my family here as well. Thanks for the excellent care!

I am new to the Princeton area. My first experience with community med was positive. The online registration and check-in was easy and straightforward. Once I got to the facility they got me in and out within 30 minutes. The staff were friendly.

I am very satisfied with my experience here! The staff and doctors were very kind, and informative. I went in knowing the issues that I had, and through the evaluation, they went through each step with diligence. They were all so kind, and welcoming, and the staff student there, I believe her name is Harley, but you’d never known she was a student, she was very professional, and really put her heart and soul into her work. To the doctor that handled all my paperwork, I want to personally thank you for your persistence in helping me feel comfortable during my visit! God bless you all, and thank you so much. HIGHLY RECOMMEND this place!

Check in easy. Friendly and courteous staff. Results are fast. What more can I say? I have a regular doctor, but when I want to be seen quickly with answers, I always choose Community Med in Princeton TX.

Beginning with my intake and assistance from Devon to my vitals and testing with Meleah, and lastly, my interaction and treatment process with Bonnie, my experience at CommunityMed was a genuine and gratifying one. No feelings of disquietude existed because each provided attentive, sincere concern along with compassionate mannerisms throughout the procedure. Many thanks for the exceptional services provided.

I moved to Princeton last month and needed to find a doctor for a physical for my two middle schoolers. They were able to help me instantly and got everything done within 30-45 mins. Highly recommend. Also the front desk, the medical assistant, and the doctor were very polite and fast. Thank you again. 😇

I appreciate the convenience of the automated registration process, which allows me to wait in my vehicle instead of sitting in a potentially crowded waiting room. The staff members have been friendly, and the physician assistant demonstrated great bedside manner. This was my second visit since relocating to Princeton, and I am inclined to continue utilizing this facility for my medical needs and those of my child.

This place always takes care of me . The front office is very sweet and patient. Bethany is the sweetest ever. Ryan never fails to get me feeling better asap. I usually go in the mornings and I’m in & out within 30 minutes.

I made a well check visit for my daughter. It was basically a physical for school sports. We were checked in in twenty minutes and in a room. We waited about 5 minutes and the nurse practitioner came in. She was great, very thorough and helpful with my questions. They were very busy but everyone was kind and professional.

My husband and I were very impressed with the entire staff from first entering the office. The nurse was very friendly and efficient. The doctor was friendly, caring, knowledgeable and diagnosed my issue and started treatment immediately. We highly recommend Community Med Urgent Care.

Went here for a suspected issue and went in as a walk in with my partner. From the staff in the front desk to the medical experts their service was remarkable. They were understanding, proactive listeners and knowledgeable about the concerns and questions we had. All the paperwork was done swiftly and the testing and treatment we needed at least was available and done with care. I definitely recommended to go here if you have any symptoms, non emergencies/emergencies issues.

This urgent care is amazing. I have come here a few times over the years when I was ill and have never had a problem.

The staff is ALWAYS so kind and compassionate.

They got me in quickly and got me out quickly while being attentive, listening to my concerns, and addressing my illness.

The wait time is never long.

Everyone is so great about introducing themselves to you and it also has their names, picture, and role on the tv screen in the patient rooms. I love this feature. I had never seen that before anywhere.

Jamie the receptionist was spectacular! Very helpful and very friendly.

The tech Becca was absolutely over the top and did an amazing job making me feel comfortable in my visit.
The physician who worked on me was very smooth going and walked me through all the steps from the shot to fixing my issue.

Very great service from all involved! Great staff!

Brittany the NPA was super helpful. She listened to my concerns and made me feel taken care of. The lady that checked me in wasn't very friendly, she seemed annoyed that I was there.

Front staff could definitely improve on how they talk with patients and how they talk with new patients. However, the triage tech and practitioner were great! Very communicative, nice and informative.

The signing in for an appointment is terrible. The system locked up several time. Finally, called the clinic to come in. The medical care given was excellent. The doctor and nurses were professional, knowledgeable and considerate. If you can get pass the bad reservation system, the staff and care is excellent. Unfortunately, you have to go through the system to get the care.

My son and I came in to see the Nurse Practitioner and after waiting almost 2 hours when there was no other patients she refused to give my son a steroid shot or steroid pills. I asked her to send records to his pediatrician and she said I had to make a separate request for that.

I came in and received a steroid shot for the same condition. She lectured me and told me because he is 13 it is too dangerous to give him steroids. He just had a steroid shot here within the last year. I explained that I am familiar with steroid use. I am 47 and have seen Pulmonologist and that he has had a shot before. I asked if she could call in steroid pills instead since he hadn’t been sick as long as me and would mostly likely be getting worse over the weekend. I told her I would only give him the medication if he got worse. I told her I have been in bed for 3 days straight and didn’t have the energy to bring him back for a second visit over the weekend.

She said I contradicted myself and again said she wouldn’t prescribe a minor steroids. My son is almost 14 and over 6ft tall. Her personal opinion shouldn’t interfere with a medical opinion. Steroids are used to avoid bronchitis and pneumonia. They have side effects but the side effects are considered to be preferential to being hospitalized and potentially dying from pneumonia.

He has the same condition as me and I received a steroid shot today.

She was very condescending, even my son commented about it when she left the room.

The steroid shot helped for a few hours but I spent the night coughing up yellow and green mucus. I should have been given steroid pills and an antibiotic as well. I will have to find a new Urgent Care to avoid pneumonia.

Christina Bivins

This place’s check in system is a joke. Every single time I’ve come here I’ve had to redo the sign up / patient registration. First time it had me listed as a child so I couldn’t register myself, then it’s kicked me off of the waitlist, and a bunch of other problems.

Every time I’ve had to go get checked in at the front desk and that takes absolutely forever. And after that, you have to wait in your car for an hour plus before getting a call, even when the parking lot is completely empty. Very unprofessional and clunky.

The only upside is the staff, they all have been friendly and helpful, but that doesn’t make up for the lack of ease of registration and everything.

If you’re going to make the check in all virtual then you better have your system act like it’s not powered by a hamster on a wheel. Everything about this process is so annoying, expect it to be an all day venture if you need something.

*Update*
I received a call from a staff member at CommunityMed, who was very polite and professional. However, I was informed that they will not issue a refund, as they believe the doctor’s brief assessment constitutes a service. I still find it unacceptable to charge $120 for simply being told to visit a pediatrician across the street. I will be contacting my credit card company to dispute the charge. I do not recommend this urgent care to anyone who values their time, health and money.

*Original review*
We visited this urgent care on January 4th with our 6-month-old baby, who had RSV. Before arriving, we pre-registered online, filling out all the necessary information about our baby and his symptoms, ensuring the doctor would know what to expect.

Upon arrival, we were charged $120 for the visit. When the doctor came into the room, he spent only two minutes with us, said he couldn’t do anything because of our baby’s age, and suggested we “use a humidifier and see the pediatrician across the street.” That was the extent of the consultation.

Feeling the visit was entirely unhelpful and not worth the cost, I called to request a refund. A staff member in the financial department, Jessica (if I recall correctly), assured me she would speak to the patient advocate and call me back. It has now been two weeks, and I’ve heard nothing. I left another message but still received no response. When I attempted to call again, no one was available to assist me.

I am extremely dissatisfied with this experience and will be contacting my credit card company to dispute the charge. This visit was a complete waste of time and money, and the lack of follow-up or accountability from the staff has been unacceptable.

This place is horrible. I was seen about a month ago because I couldn't stop throwing up. The lady that administered the shot to keep my nausea down was the rudest, least empathetic person I've ever come across in the medical industry. More or less told the actual practitioner that I was faking it because I told her that I was making myself throw up since it was the only way to ease the horrible nausea. (I ended up having. E.Coli).

Fast forward to this week! My son was seen in Tuesday for a horrible cough and rash that started forming due to the virus he has. He was supposed to have a prescription to dry up the cough he has. It is now Friday and the team called me back to say they JUST sent in his prescription. Tried to make it sound like we had a mix-up of pharmacies and that I must have told them the wrong one. FALSE. I called the pharmacy before I called this urgent care center and they told me they never received anything. It's one thing to be negligent with your career, it's another thing to lie directly to your client. This is a 6 year old with a cough so wet he could get pneumonia. Shame on this place.

Not impressed. They were not thorough at all. Took my son in for cold/flu like symptoms and the assistant asked ME, the patient, what I wanted my son to be tested for. I informed him he had a fever so I guess Covid/Flu/RSV. I'm glad I was smart enough to choose myself. They didn't even check his temperature. Save your money and go where they are thoughtful and professional.

They tell you to arrive 15 minutes…and it’s 2 hours later and still haven’t seen a doctor. No one comes to check on you. Walk out to front desk….on their phones….I can understand if it is busy…but we are the only ones in a room…I will not be using them again!!!

Ohhhhh but they made sure to collect that copay as soon as you arrive…

BEWARE!!!

I scheduled an appointment over my lunch break due to extreme ear pain and face paralysis on my left side. The appointment was very quick: they took my weight, blood pressure, and checked my breathing. After examining my ear, I was told I had Eustachian tube dysfunction and that everything was fine. When I expressed concern about my facial paralysis, I was again reassured it was just due to allergies or weather changes. They offered me a steroid shot, but I felt uneasy and declined it. After paying $170, I left with no real answers, still in pain.

The pain and paralysis persisted, so I spent another $180 to visit Care Now in McKinney. There, I was listened to attentively and diagnosed with Bell’s palsy, for which I needed immediate medication. They also confirmed there was no fluid in my ears, making the initial diagnosis of Eustachian tube dysfunction completely wrong.

DO NOT GO TO THIS ESTABLISHMENT IF YOU REALLY NEED CARE! I deserve a refund, but more importantly, I could have gone untreated for a serious condition affecting my quality of life.